Department: As a Senior Group Sales Agent, your role is to provide a full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or In personal meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets.

Supporting the sales team in handling and negotiating QR groups and seats allocation in respect of Company processes and sales strategy as well as assist customers in all issues related to groups and allocation reservations are part of your responsibilities

Person: To be successful in this role, you need to hold these credentials:

• University graduate or high school degree
• Native Turkish & excellent English Language communication skills – spoken/written
• Complete product knowledge and the market practices of the areas under jurisdiction
• Recognized IATA / Airline Basic Tariff Course will be an added advantage
• Excellent Amadeus and preferred GRMS (group reservation system programme)
• Understands Finances
• Understands Process and Product
• Works within Organizational Structure and Culture
• Demonstrates Quality Consciousness

Experience:

• A minimum 3 years of job-related experience required
• 3 or more years experience to customer service in an Airline / Travel Industry/ Hospitality Institute
• Previous experience in a reservation agents role will be an advantage

Note: you will be required to attach the following:
1. Resume / CV