She is 120 centimeters tall, with sparkling, round eyes and a pleasant voice: Starting today, “Josie Pepper” the robot will be answering questions for passengers in Terminal 2.

Whether they need directions to their gate or want to stop at a certain restaurant or shop – Josie Pepper will look them in the eyes and give them a prompt answer.

IBM Watson Internet of Things (IoT) cloud-based, artificial intelligence technologies are behind Josie Pepper’s capabilities. Pepper was developed by the French company SoftBank Robotics. The lady robot was given the name “Josie” by the staff of Munich Airport and Lufthansa when she arrived at the airport.