Airlinetrends.com
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JetBlue turns a flight ticket into a ‘chain letter of human goodness’
This article is re-published with kind permission of “www.airlinetrends.com”. JetBlue is putting its own twist on the concept of “paying it forward,” in a social media-driven initiative called “Fly it Forward” (video here). The program sends one ticket on a never-ending trip around the JetBlue network, aiming to enable people to fulfill a dream or…
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Emirates and Cebu Pacific Equip Airport Agents with Digital Devices
This article is re-published with kind permission of “www.airlinetrends.com”. At the recent Future Travel Experience event in Las Vegas, Eash Sundaram, CIO at JetBlue Airways, rightfully noted that the traditional check-in procedure is very much a “1960s process,” and check-in will become an automated activity. JetBlue in July of this year introduced automatic check-in. In…
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San Francisco Airport opens public lounge for the creative class to meet and exchange ideas
This article is re-published with kind permission of “www.airlinetrends.com”. Forward-looking airports are realizing they have to differentiate the passenger experience. Not only by designing seamless, efficient, processes and fancy terminals, but also by creating a distinct ambiance with a unique and flexible portfolio of retail, food & beverage and service concepts. Says Hildegard Assies, co-founder…
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KLM takes ‘social service’ to a new level during its #HappyToHelp week
This article is re-published with kind permission of “www.airlinetrends.com”. KLM, known for its savvy social service and innovative marketing campaigns, took both to new levels last week with a bold #HappyToHelp campaign. Starting with the premise that the best promotion for customer service is great customer service, a dedicated team scanned social media during five…
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American Airlines partners with Cadillac to offer Tarmac Transfer Service
This article is re-published with kind permission of “www.airlinetrends.com”. At airlinetrends.com we cover the global airline industry looking for innovative product and service ideas that differentiate the airline experience and have the potential to spread across the industry – thereby shaping customer expectations. One good example of such an innovation are the partnerships that airlines…
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Airlines let food trucks do the promotion
This article is re-published with kind permission of “www.airlinetrends.com”. Food trucks are a hot phenomenon these days, evolving from chip stands into quality gourmet food on the go. As experiencing the products and services offered onboard has become an effective marketing tool for airlines to engage savvy consumers, a handful of airlines have capitalized on…
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China Airlines doubles Business Class galley as ‘sky lounge’ on new B777-300ERs
This article is re-published with kind permission of “www.airlinetrends.com”. Airlines operating the A380 superjumbo – such as Emirates, Etihad, Qatar Airways and Korean Air – have been using the relatively large amount of cabin space on this flagship aircraft to feature social areas such as onboard bars and lounges in their premium cabins. The A380…
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Discarded airline materials are upcycled into sports gear, soccer balls and handbags
This article is re-published with kind permission of “www.airlinetrends.com”. We have reported before on ‘upcycle’ initiatives from airlines, with carriers such as KLM (uniforms), Finnair (seat covers, seat belts, curtains), Delta (seat covers) and Air France (life jackets) giving discarded airline interior materials a second life as stylish bags. The benefits are three-fold: waste is…
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Air France and KLM latest airlines to introduce ‘geotainment’ flight maps
This article is re-published with kind permission of “www.airlinetrends.com”. One of the most popular sections of the IFE system is the moving map. Compared with the two-dimensional maps that are still found on the IFE systems of almost any airline, the latest maps now offer the option to deviate from the flight path to look…
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Passengers in Delta’s JFK T4 lounge can order paid meals and drinks via iPads
This article is re-published with kind permission of “www.airlinetrends.com”. In 2010, Delta and food and beverage operator OTG launched a novel restaurant concept at New York JFK Airport that allows passengers to order food and drinks via iPads installed at dining areas at the gate. A server then delivers the food to the customer’s seat…
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10 Interesting Airline Product and Service Innovations Launched in 2014
This article is re-published with kind permission of “www.airlinetrends.com”. At airlinetrends.com we continuously monitor the global aviation industry for product and service innovations launched by airlines in response to cultural, technological, and economic changes that influence airline customers’ needs and expectations. The product and service innovations that we report on our website aim to show…
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American Airlines ‘hackaton’ challenges techies to create the next app
This article is re-published with kind permission of “www.airlinetrends.com”. As technology is evolving at a rapid pace and many airlines have problems to think outside the box in order to develop innovative mobile-based services, forward-looking carriers are recognizing they better team up with the creative and technology classes to co-create new applications. #NewAmerican Emerging out…