passenger
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KLM: For one week we helped every traveller in need!
From a special HQ at Schiphol Plaza in Amsterdam Airport, the #happytohelp team assisted travellers at airports worldwide and via social media. KLM’s innovative help centre was open 24 hours a day and demonstrated the extraordinary lengths the airline goes to for all air travellers.
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Emirates and Cebu Pacific Equip Airport Agents with Digital Devices
This article is re-published with kind permission of “www.airlinetrends.com”. At the recent Future Travel Experience event in Las Vegas, Eash Sundaram, CIO at JetBlue Airways, rightfully noted that the traditional check-in procedure is very much a “1960s process,” and check-in will become an automated activity. JetBlue in July of this year introduced automatic check-in. In…
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Smart Security @ Airports
IATA and ACI, through the Smart Security Program, are working with industry to facilitate the development of innovative solutions to shift today’s screening towards a more passenger friendly, sustainable and efficient security process. In this video you will hear from Tony Tyler Director General and CEO, IATA and Angela Gittens Director General, ACI-World on what…
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Airline Customer Experience – Henry Harteveldt
Henry Harteveldt, Travel Industry Analyst at Atmosphere Research Group discusses airlines’ progress in using customer data more effectively. He also encourages airlines to continue investing in data and technology in order to catch up with other industries.
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We Are KLM For You – KLM 95 years
This year we commemorate 95 years of inspiring journeys with you in mind. We’ve never stopped connecting people across the world. From our very first passenger flight in 1919 to using cleaner fuels and delivering ever more personal service. After all this time we’re still embarked on an incredible adventure together with you, our passengers.…
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The Perfect Seat on a Plane
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India Domestic Market Shares by Airlines
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Passengers in Delta’s JFK T4 lounge can order paid meals and drinks via iPads
This article is re-published with kind permission of “www.airlinetrends.com”. In 2010, Delta and food and beverage operator OTG launched a novel restaurant concept at New York JFK Airport that allows passengers to order food and drinks via iPads installed at dining areas at the gate. A server then delivers the food to the customer’s seat…
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First Passenger Experience in the Airbus A350
An important step towards the A350’s maturity at entry into service was performed on 2 June with the first of two Early Long Flights (ELFs) that carried Airbus employee passengers and airline cabin crew. Using the no. 2 A350 XWB development aircraft (MSN002), the flight provided a realistic evaluation in typical operating conditions, including passengers’ use…
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Smart design: Fixed headrest support on Etihad’s new Economy seats
This article is re-published with kind permission of “www.airlinetrends.com”. At airlinetrends.com we love smart design innovations, especially in the space-constrained Economy cabin. Think Air New Zealand’s innovative Skycouch (which will also be installed on China Airlines’ upcoming B77-300ERs), as well as the airline’s cleverly designed headrest pillows. Economy Smart Seats Lost a bit in the…
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Air France-KLM’s ‘e-tag & e-track’ turns suitcases into connected devices
This article originally appeared on Future Travel Experience, the travel industry forum focused on enhancing the passenger experience on the ground and up in the air. By Ryan Ghee, Future Travel Experience Over the last 12 months, interest in permanent bag tags has increased apace as the viability of the concept has been proved, and…
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Passenger Travel Experience – End to End Self Service
Learn more about how our end-to-end self-service portfolio is addressing airports, airlines, ground handlers and governments business needs while enhancing the passenger travel experience.