passenger
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KLM first airline to let passengers pay ‘socially’ via Facebook or Twitter
This article is re-published with kind permission of “www.airlinetrends.com”. With over 5 million Facebook fans (the most of any airline in the world) and more than 800,000 followers on Twitter, and a wide range of social media initiatives, the KLM brand has become synonymous with social media innovation. In terms of social service, the airline…
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Airlines encourage passengers to provide service feedback via apps and cards
This article is re-published with kind permission of “www.airlinetrends.com”. Social media has provided passengers with a powerful platform to voice their opinion on the experience they have with airlines. In response, airlines have become one of the most active organizations that actively monitor the online conversation in order to pro-actively take actions to correct issues…
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Passengers first: Re-thinking irregular operations
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The next generation passenger: It’s getting personal
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Making sure your passengers are who they say they are
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In-flight beverages go functional
This article is re-published with kind permission of “www.airlinetrends.com”. The Airline Passenger Experience Association recently wrote an interesting article regarding the ailments associated with flying at high altitudes and changing time zones, such as dehydration, dry eyes, leg pain, and swollen feet. It’s comforting to know that airlines are responding to the wellness/health trend with…